Terms & conditions – Lion's Hair

Table of Contents:

Definitions
General Provisions
Customer Account
Orders
Payment and Price
Delivery
Withdrawal from the contract
Complaints
Personal Data Protection
Provision of services by electronic means
Final Provisions

DEFINITIONS
The terms used in the Regulations mean the following:
1. Store / Online Store – the online store operated by the Seller available at address https://www.en.lionshair.pl/;
2. Seller – Rokoko s.c., ul. Zamoyskiego 43, 03-801 Warsaw, Poland, phone no. +48 22 871 94 10, +48 648 00 14
3. Customer – an individual, legal entity, or an organizational unit without legal personality, granted legal capacity by law, purchasing Products through the Online Store;
4. Registered Customer – a Customer using the Online Store who has completed Registration and created a Customer Account;
5. Registration – a one-time activity performed by the Customer within the Online Store, involving filling out a registration form to create a Customer Account;
6. Password – a string of letters, numbers, or other characters set by the Customer during Registration in the Online Store, allowing access to the Customer Account and securing it;
7. Customer Account – an individual panel of the Customer available after registration and login, marked with a username and password, used to purchase Products through the Online Store and to obtain information about the history of Orders;
8. Consumer – an individual purchasing Products from the Online Store for purposes unrelated to their business or professional activity;
9. Entrepreneur – an individual, legal entity, or an organizational unit without legal personality purchasing Products from the Online Store in the course of business or professional activity; in the case of an individual, an Entrepreneur is considered to be someone purchasing Products from the Online Store for purposes related to their business activity, when the agreement shows it is of a professional nature, especially related to the subject of their business activity, registered under the Central Register and Information on Business Activity;
10. Entrepreneur on consumer rights – an individual purchasing Products from the Online Store for purposes related to their business activity, when the agreement shows it is not of a professional nature, especially related to the subject of their business activity, registered under the Central Register and Information on Business Activity;
11. Business Days – weekdays from Monday to Friday, excluding statutory public holidays in accordance with the Act of January 18, 1951 on statutory public holidays;
12. Regulations – this document, specifying the rights and obligations of the Seller and the Customer, as well as the conditions for placing orders and making purchases in the Online Store;
13. Cart – a service provided by the Seller in the Online Store, within which Products added by the Customer to the Order are visible, allowing placing and modifying Orders, as well as displaying the current value of the Order;
14. Order – the Customer’s statement of intent, constituting an offer to conclude a sales contract with the Seller, made by the Customer using the functionalities of the Online Store, containing information necessary to conclude and execute the sales contract;
15. Product – a movable item available in the Online Store, intended for sale under the sales contract concluded by the Seller with the Customer using the functionalities of the Online Store;
16. Sales Agreement – a sales contract within the meaning of the Civil Code, regarding the sale of Products from the Seller to the Customer, the conditions of which are specified in the Regulations;
17. GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation);
18. Payment Operator – the entity providing payment services in the Online Store for its Customers. The Payment Operator is PayPro SA Payment Service Provider, Pastelowa 8, 60-198 Poznań, entered into the National Court Register under number KRS 0000347935, NIP 7792369887, Regon 301345068.
GENERAL PROVISIONS
1. The Online Store available at address https://www.en.lionshair.pl/ is operated by Rokoko s.c., ul. Zamoyskiego 43, 03-801 Warsaw, Poland, phone no. +48 22 871 94 10, +48 648 00 14
2. The Regulations define the rights and obligations of the Customers and the Seller.
3. The Regulations are written in Polish and constitute a contractual template within the meaning of the Act of April 23, 1964 – Civil Code.
4. To conclude a contract with the Seller, the Customer may, before placing an order, use the right to negotiate the terms of the contract. In case the Customer waives the possibility of negotiations, these Regulations constitute the content of the agreement concluded between the parties.
5. The Customer may access the Regulations at any time via the link provided on the Online Store’s website or by saving them in any format to a chosen storage medium.
6. The Products offered in the Online Store comply with the contract within the meaning of Article 43b, paragraphs 1 and 2 of the Act of May 30, 2014, on consumer rights, unless otherwise specified in the commercial information.
7. Communication with the Seller by the Customer incurs costs arising from agreements concluded by the Customer with third parties for the use of specific forms of distance communication. The Seller does not charge any additional fees for communication with them.
8. A Consumer in a dispute with the Seller may resolve the matter amicably through:
  1. approaching a permanent consumer arbitration court,
  2. mediation,
  3. approaching the Provincial Inspector of the Trade Inspection,
  4. approaching the Consumer Federation,
  5. using the online platform for resolving disputes between consumers and entrepreneurs at the EU level, available at http://ec.europa.eu/consumers/odr (ODR Platform).
CUSTOMER ACCOUNT
1. To create a Customer Account, the Customer must Register using the form, providing the data listed in the registration form.
2. The password used to log in to the Store may consist of letters, digits, or/and special characters. The password is unique to each Customer. The password can be changed in the Customer Account by entering the email address and a new password.
3. The username is the email address provided during registration.
4. Creating a Customer Account is free and voluntary.
5. Registration is not a condition for placing an order in the Store. The Customer can place an order through the Online Store without prior registration, using the order form.
6. The Customer agrees to provide truthful data.
ORDERS
1. Information about the products presented in the Online Store does not constitute an offer within the meaning of the Civil Code, but an invitation to conclude a sales agreement.
2. Placing an order constitutes an offer within the meaning of the Civil Code, made by the Customer to the Seller.
3. The Customer has two options for placing an order:
  1. placing an order after prior registration, through the Customer Account,
  2. placing an order without registration, through the order form.
4. To place an order, the Customer should add the product they wish to buy to the “Cart.” Adding a product to the “Cart” does not constitute an order. Products may be freely added or removed from the “Cart.”
5. The Customer with a Customer Account, after logging in and adding products to the “Cart,” is redirected to the order form to provide the delivery method and payment method. The Customer is then redirected to the order summary. The order is placed by selecting the “Buy and Pay” button.
6. The Customer without a Customer Account, after adding products to the “Cart,” is redirected to the order form to provide the address, payer data, delivery method, and payment method. The Customer is then redirected to the order summary. The order is placed by selecting the “Buy and Pay” button.
7. The condition for placing an order is to read and accept these Regulations, which the Customer confirms before placing the order by checking the relevant box in the order form.
8. Clicking the “Buy and Pay” button means that the Customer places an order with a payment obligation.
9. The information about the total order value, which includes the product price and delivery costs, is always provided on the Online Store page during the order process, including before the Customer finalizes and places the order. These are the total costs that the Customer is obliged to pay, including applicable taxes and delivery costs.
10. After placing the order, the Customer will receive an email titled “Order Confirmation” at the email address provided during order placement or linked to the Customer Account. This email constitutes the acceptance of the Customer’s offer. Upon notifying the Customer about the acceptance of their offer, the Sales Agreement between the Seller and the Customer is concluded.
PAYMENT AND PRICE
1. The customer has the option to make a payment for the goods ordered in the following ways:
  1. cash or credit card (cash on delivery) upon delivery of the goods by the supplier,
  2. bank transfer to the Seller’s account,
  3. online payment, BLIK, or credit card through the selected Payment Operator.
2. Electronic payment services are handled by the Payment Operator. Making a payment through the Payment Operator requires establishing a separate legal relationship with the Payment Operator and accepting its terms and conditions.
3. Prices displayed on the Online Store website are gross prices and are expressed in Polish złoty. The price of the product before adding it to the “Cart” does not include shipping costs.
DELIVERY
1. The customer selects the type of delivery from those available on the Online Store website. Delivery takes place to the address provided by the customer in the order.
2. The order will be fulfilled immediately, no later than within 30 days, unless a different time frame is specified in the Product card or during the Order process. The order fulfillment time is calculated from the moment the payment authorization is received.
3. The delivery costs of the Order, in addition to the cost of the Products, are provided on the Online Store website during the order process.
4. At the moment the Product is handed over to the customer, the benefits and burdens associated with the item, as well as the risk of accidental loss or damage, are transferred to the customer. In the case of delivery by a carrier or freight forwarder other than the Seller, the product is considered delivered when the Seller hands it over to the carrier or freight forwarder, if the customer is a Business, or when the customer or a third party other than the carrier takes possession of the product, if the customer is a Consumer or a Business acting as a consumer.
5. A Business customer is obliged to check the condition of the Product upon delivery of the shipment, in the presence of a representative of the Seller or the entity performing the transportation. In case of any damage to the shipment, the Business must draw up a proper report.
6. It is recommended that the Consumer customer, as well as the Business acting as a consumer, check the Product upon delivery of the shipment in the presence of a representative of the Seller or the entity performing the transportation. In case of any damage to the shipment, it is also recommended that the Consumer, as well as the Business acting as a consumer, draw up a proper report and immediately contact the Seller.
7. In the case of Orders placed by Business customers, if the Seller is unable to fulfill the obligation because the ordered Product is unavailable, they are entitled to withdraw from the contract within thirty days from the conclusion of the Sales Agreement.
WITHDRAWAL FROM THE CONTRACT
1. The customer who is a Consumer, as well as a Business acting as a consumer, who has concluded a distance contract via the Online Store, may withdraw from the contract within 14 days without providing any reason.
2. The right to withdraw from the contract does not apply to the customer in cases specified in Article 38 of the Consumer Rights Act of May 30, 2014.
3. The term for withdrawal from the contract starts from the day the customer takes possession of the Product, or the day a third party indicated by the customer other than the carrier takes possession of the Product, and in the case of an agreement that:
  1. concerns several Products delivered separately, in batches, or in parts – from the moment the customer takes possession of the last Product, batch, or part,
  2. is for the regular delivery of a Product over a specified period – from the moment the customer takes possession of the first Product.
4. To meet the withdrawal deadline, it is sufficient to send a statement of withdrawal from the contract before the deadline expires.
5. The customer may exercise the right to withdraw from the sales agreement by sending a statement of withdrawal via email or in writing to the Seller’s address.
6. When exercising the right to withdraw from the Contract, the customer may use the withdrawal form template, but it is not mandatory.
7. In case of withdrawal from the contract, the contract is considered not concluded.
8. In the event of withdrawal from the contract, the customer must return the purchased Product without delay, but no later than 14 days from the date of withdrawal from the contract. To meet the deadline, it is sufficient to send the returned Product before the 14 days expire to the Seller’s address.
9. The cost of returning (shipping) the Product is borne by the customer.
10. The Seller will refund all payments made by the customer, including delivery costs, within 14 days of receiving the customer’s statement of withdrawal, except for additional costs resulting from the customer’s chosen method of delivery other than the cheapest standard delivery offered by the Seller.
11. The Seller will refund the payment using the same method of payment that the customer used unless the customer indicates another method of return that does not incur any costs for them.
12. The Seller may withhold the refund until the Product is returned or the customer provides proof of its return, whichever occurs first.
13. The customer is responsible only for the reduction in the value of the goods resulting from the use of the goods in a way other than necessary to determine their nature, features, and functioning.
14. The HIT! set purchased at a promotional price related to the purchase of the wig is an integral part of the given order. In the case of returning only the wig, the refund will be reduced by the difference between the price of the HIT! set purchased in the promotion and the regular price of the HIT! set.
COMPLAINTS
1. For Business customers, the Seller is not liable for defects in the sold item.
2. For Consumer customers or Business customers acting as consumers, the Seller is liable for non-compliance of the Product with the contract as specified in Chapter 5a of the Consumer Rights Act.
3. The complaint can be submitted by the customer via email or in writing to the Seller’s address.
4. When submitting a complaint, it is recommended to include at least the following in the complaint notification:
  1. name, surname, company name, NIP, correspondence address, and contact details;
  2. information regarding the date of the contract and proof of its conclusion;
  3. information and circumstances regarding the subject of the complaint, especially the type and date of the Product’s non-compliance with the contract;
  4. the request for the manner in which the complaint should be resolved.
5. The Seller will respond to the customer’s complaint promptly, no later than 14 days from the date it was submitted. If the Seller does not respond within this time frame, the complaint is considered justified.
6. If the complaint is not accepted, the customer will be informed whether the Seller agrees to alternative dispute resolution. If the Seller agrees, they will indicate the appropriate body for alternative dispute resolution.
PERSONAL DATA PROTECTION
Detailed information regarding the processing of personal data of customers is specified in the “Privacy Policy,” available at: X, which is an integral part of these Terms and Conditions.
PROVISION OF ELECTRONIC SERVICES
1. The Seller provides the following electronic services free of charge via the Online Store:
  1. creating and managing a Customer Account in the Online Store;
  2. enabling the placement of an Order and conclusion of a Sale Agreement;
  3. enabling the use of the Shopping Cart;
  4. Newsletter;
  5. providing data and materials found in the Online Store, primarily information about Products;
  6. enabling the sending of messages via the contact form available within the Online Store.
2. The technical requirements necessary to cooperate with the information system through which the Seller provides Electronic Services are as follows:
  1. PC, Mac computer, or other device allowing the use of the Store;
  2. access to the Internet;
  3. access to electronic mail;
  4. appropriate software in the form of a web browser.
3. It is prohibited for the Customer to provide unlawful content.
4. The agreement for the provision of electronic services is concluded when the Customer creates an Account, subscribes to the Newsletter service, or begins using a specific functionality of the Online Store allowing access to a particular electronic service.
5. The agreement for the provision of the electronic service consisting of creating and managing the Customer’s Account in the Online Store, as well as for the Newsletter service, is concluded for an indefinite period. In the case of other electronic services provided via the Online Store, the agreement for the provision of these services is concluded for an indefinite period and is terminated by ceasing to use the service without the need for additional declarations.
6. The Customer may terminate the agreement referred to in paragraphs 4 and 5 at any time and without specifying a reason by sending an appropriate statement by email or in writing to the Seller’s address. A Customer who is a Consumer or an Entrepreneur with consumer rights may also withdraw from the agreement referred to in paragraphs 4 and 5 within 14 days without giving a reason, as specified in point VII.
7. A Customer who is a Consumer, as well as an Entrepreneur with consumer rights, may file a complaint regarding electronic services provided by the Seller by email or in writing to the Seller’s address.
8. The Seller will consider the complaint regarding electronic services within no more than 14 days from the date of receipt, promptly informing the Customer of the outcome.
FINAL PROVISIONS
1. Customers can access this Regulations at any time via the link available on the Online Store’s website. The Regulations can be saved, retrieved, and reproduced by printing it or saving it to an appropriate data carrier.
2. The provisions of this Regulations do not aim to exclude or limit any rights of Consumers, as well as Entrepreneurs with consumer rights, granted to them by mandatory legal provisions, particularly the Act of May 30, 2014, on consumer rights and the Act of April 23, 1964, the Civil Code. In the event of any unintentional inconsistency between the Regulations and the above provisions, the latter provisions take precedence and will be applied by the Seller.
3. If any provision of these Regulations is found to be unlawful, invalid, or otherwise unenforceable to the extent provided by law, it will be excluded. The remaining provisions of the Regulations will remain in force.
4. The Seller may change the provisions of the Regulations after informing the Customers by publishing the consolidated text of the Regulations on the Online Store’s website. Changes to the Regulations or a new version of the Regulations will take effect 14 days after the new content of the Regulations is posted on the Online Store’s website.
5. Orders placed during the validity of the previous version of the Regulations will be processed according to its provisions.
6. All graphic elements of the Online Store, the technical solutions applied, the content elements, and the way the graphic elements and content are presented (layout), as well as the software, databases, and other materials placed within the Online Store, are the subject of copyright protection and are protected according to the provisions of the Act of February 4, 1994, on Copyright and Related Rights.
7. In order to use the Online Store, the Seller grants the Customers a non-exclusive, non-transferable, and non-assignable license to use the Online Store for the duration of their use of the Online Store. As part of the granted License, the Customer is only authorized to temporarily reproduce the Online Store by displaying it in a web browser and saving temporary files to use the available functionalities in accordance with these Regulations.
8. These Regulations are governed by Polish law and are subject to the jurisdiction of Polish courts. The choice of Polish law does not deprive the Consumer of the protection granted to them under provisions that cannot be excluded by contract, based on the law that would apply in the absence of a choice of law.
9. Any disputes arising between the Seller and a Customer who is a Consumer, as well as an Entrepreneur with consumer rights, will be resolved by the common court according to the provisions of the Civil Procedure Code.
10. Any disputes arising between the Seller and a Customer who is an Entrepreneur will be resolved by the common court competent for the Seller’s place of business.